Pre-order & Local Shipment (Singapore only)

Type	Processing Time	Order Status Confirmation	Cost (SGD)	Delivery Time
Pre-order	1 business days	-	-$60 above  Free - $60 below S$3.50	7-14 Working Days (exclude Saturday, Sunday   and Public Holiday)
Local Stock	1 business day	-	S$3.50	2-3 working days
Local Stock (purchased amount S$60 and above)	1 business day	-	Free	2-3 working days

 

Remarks:

• For pre-order, unexpected delay due to stock issues we will contact you and
  update new delivery estimate date. (estimated 20-30 days)
• Please be aware that for Pre-order we cannot cancel orders once order status is confirmed.
• Refund will be given if the item you have purchased went out of stock. 
• Please note that for all orders, regardless of location, once the delivery status is updated to ‘Delivered’ on the tracking website, the item will be considered as delivered. We will not accommodate requests for refunds or claims of failed delivery after this point.

 

 

International Shipping (Singapore to rest of the world, only applicable to ready stock items)

Delivery Type	Cost	Delivery Time	Tracking	Minimum Order
Express	S$20~S$65	3-8 Working Day	Yes	NA
Standard	S$6~S$35	15-30 Working Day	Limited	NA
Free Express	Free	3-8 Working Day	Yes	350

 

Note:

Delivery times are based on the time your package is sent and should only be used as a guide. PLAYFUL HEARTS cannot take responsibility for all custom clearance fees, import taxes, tariff or duties levied by your government if any. 

Depending on your location, our orders can be delivered by different couriers like FEDEX, DHL, EMS, UPS, QXPRESS, Aramex etc. Delivery costs will vary depending on the service selected and destination. Express delivery is available for the majority of destinations.

For all orders, regardless of location, once the delivery status is updated to ‘Delivered’ on the tracking website, the item will be considered as delivered. We will not accommodate requests for refunds or claims of failed delivery after this point.