EXCHANGE AND REFUNDS POLICY

Full refunds and exchanges are offered for regular priced merchandise within 5 days that tracking indicates an order has been delivered. Refund will be returned to the original payment method used to make the purchase. The entire refund process will take 10-14 working days for the refunded amount to be received, depending on your original payment method.

 

For all return or exchanges:

• Items must not be washed, worn or damaged.
• All original tags must be attached.

Sales item are not eligible for any exchange / refund.

 

Notes

The below mentions will not be considered as defects

• Measurements may vary 0.7 to 1 inch due to mass manufacturing processes 
• Slight colour difference resulting from the difference on individual's monitor
• Minor loose threads, slight misalignment of seams and scratches made during manufacturing
• For printed items, do allow for slight variance as every individual piece may appear differently due to fabric placement

We do make sure to do a through inspection on the pieces before they are sent out. Playful Hearts will not be responsible for the damage caused by delivery rough handling and no exchange/refund will be made.

 

DEFECTIVE / WRONG ITEM RECEIVED

We sincerely apologise for any defective/ incorrect item received.

Kindly email us at sales@playful-hearts.com within 5 working days with a snapshot of the incorrect item or area of defect, along with your order number for verification purposes. Please wait for further instructions.

PRODUCT INFORMATION

All items sold on Playful Hearts are brand new unless otherwise stated.

All prices stated on www.playful-hearts.com are in Singapore Dollars ( SGD ).

Images seen on Playful Hearts, are displayed as accurately as possible. The actual colours you see are dependent on your computer’s resolution. Hence we are unable to guarantee that your monitor’s display of any colours will be the exact shade as the colours of our product.

UNCLAIMED PARCEL

In the event that your parcel is returned to us, for any reason, Playful Hearts will contact you personally.

Playful Hearts retains the right to keep any returned mail that remains unclaimed after 3 months, and we will not be further liable for it.

 

PREORDER ( REFUND POLICY )

1) Simply add item to your shopping cart. Do ensure that the correct size/ color are selected as no changes will be allowed upon check out so that we can process all orders efficiently.

Playful Hearts will not be able to amend orders once they have been confirmed and will not be held liable for any wrong orders made due to human errors. NO refunds will be made for all completed orders.

2) Kindly ensure all information submitted during check out are correct and full address is stated to avoid any delays during shipping.

3) Orders will be processed after payment verification. Orders will typically take 20 - 30 days excluding weekends & public holidays to arrive. Do join only if you're comfortable with the waiting time. NO refunds will be made if customer backs out of the preorder due to any shipping delays.

4) Items are available on first come first serve basis. In the event, item is out of stock, we will refund the amount via bank transfer.

5) In the event, some of your orders were delayed or cancelled due to unforeseen circumstances such as delayed shipment, lack of fabric, insufficient stocks arrived etc. to avoid any waiting, your order may be sent separately. 

For out of stock items, refunds are made via original payment method used to make the purchase Do check your email inbox for any email notification. In the event that you do not receive any notification from us, kindly contact us at sales@playful-hearts.com or DM us on our web page and we will reply soonest possible.

6) Your parcel will be mailed out only when all the preorder items arrive. If you would like us to mail out some items first, kindly contact us via email at sales@playful-hearts.com if you wish to do so.